Store

Policy

Orders

Availability

In-stock items generally deliver in 1-2 business days. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

 

Order Communication

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

 

Price Changes and Updates

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, ATZTRADE.com will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.

Payment Methods

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover.

 

Alternative Payments (Check, Money Order, ACH, Wire Transfer)

We accept check, money order, ACH, and wire transfers for orders with an order total of $500.00 or greater. The order will be placed on hold until payment has been received.

Once payment is cleared, the order will be released to process for shipment. .

Price Matching

At ATZTRADE.com we try very hard to always have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention. We will do our best to beat the advertised price.

Returns Policy

Restocking Fees

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 15%

 

Returns for Commercial Customers

Any new and unused non-food items can be returned within 30 days of receipt, as long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Restocking fee & Shipping charges will not be credited along with the return.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund.

 

Damaged/Missing/Lost Items

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

Note it clearly on the delivery receipt before signing

Keep your copy of the delivery receipt

Contact us within 1 business day

Keep the damaged packing materials for inspection

Take pictures of the damaged items and packaging

Sales Tax and Exemptions

Sales Tax and Exemption Policy

If you are the purchaser who’s eligible for tax-exempt, please upload your exemption form for review.

It is your responsibility to ensure that you/your organization are eligible for tax exemption. If you're unsure, contact a tax professional for advice before you continue.

It is your responsibility to ensure that the email address on file with your account is active and the best email to reach you. ATZTRADE.com will not assume responsibility for providing tax exemption on applicable orders if we do not receive a reply from you in the event that additional information or documentation is requested.